At IndoorTex, customer satisfaction is our highest priority.

If you receive the wrong, damaged, or defective sofa cover or furniture cover, we offer a smooth return and refund process.

Return Eligibility

A product qualifies for return/refund when:

              •            It is unused and in original condition

              •            Wrong size, wrong color, or incorrect product sent

              •            Damaged, torn, or faulty item received

              •            Request is made within 48 hours of delivery

              •            Clear photo/video proof is provided

Non-Returnable Items

              •            Used or washed furniture covers

              •            Customer-damaged items

              •            Clearance sale products

              •            Custom-sized or special-order covers

Refund Process

              •            Refunds are issued via bKash/Nagad/Bank

              •            Processing time: 3–7 working days

              •            Delivery charges are non-refundable unless the error is from our side

Exchange Facility

If stock is available, customers can exchange:

              •            Size

              •            Design

              •            Color

Order Cancellation

              •            Orders can be canceled before dispatch 

              •            Prepaid cancellations follow the refund process